Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55s3e3

**Role & Responsibilities**
- Managing Spanish as well as English Language (voice and non
- voice) support along with
translations of documents.
- Facilitation of smooth service delivery of all HR processes and ensuring process
compliance is achieved.
any other line of communication.
Track incoming employee queries and resolve them
within the SLA.
- Follow communication "scripts" when handling different business scenarios.
- Performing transactions on client HRIS systems or any other platform.
- Following Quality processes thoroughly - checklists, Standards etc.
- Build sustainable relationships and engage with customers to enhance overall customer
experience.
- Perform and document the root cause analysis to resolve escalated issues and
implement appropriate action plans.
- Manage multiple projects and deadlines while maintaining high-quality work.
- Extending support where language expertise is required across organizations.
**Qualification & Skills**:
- Verbal communication (Must know English & Spanish)
- University/college degree




- Calling Etiquettes
- Good comprehension skills
- Time-management skills
- Client Centric (Customer service oriented)
- Eye for details
- Professionalism
- MS office
- Analytical skills
**Location & Shift Availability**
- Puebla
- Work from Office (Monday to Friday)
**Office Address**: Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte.
****-Piso 5, La
Providencia, ***** Heroica Puebla de Zaragoza, Pue.
, México.
**Shift Availability**
- 7:00 AM to 4.00 PM or 8:00 AM to 5:00 PM
**Job Types**: Full-time, Permanent
Pay: $9,****** per month
Ability to commute/relocate:
- Puebla, Pue.
: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of work experience you have?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Spanish (required)
**Location**:
- Puebla, Pue.
(required)

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55s3e3

📌 Human Resource Executive (Heroica Puebla de Zaragoza)
🏢 NEEYAMO ENTERPRISE SOLUTIONS
📍 Heroica Puebla de Zaragoza