Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55ibwz

We are seeking an Outbound Call Center Sales Supervisor to lead and sustain a high performing team of remote cold callers with strong discipline, consistency, and a results-driven mindset.

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This role is responsible for supervising, coaching, and driving team performance while ensuring consistent execution of call center strategy.

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This is a hands on leadership role within outbound sales operations.

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- *Scope of Coverage**

n・ Supervise and support: 15–20 cold callersn

・ Team profile: Mixed experience levels

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・ Sales motion: Outbound cold calling

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・ Primary outcomes: Transfers and qualified leads

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- *Key Responsibilities**

nTeam Performance & Supervisionn

・ Supervise and support a team of outbound cold callers

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・ Own team performance with a focus on transfers and qualified leads

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・ Reinforce accountability, discipline, and consistent execution

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・ Ensure adherence to scripts, call flows, and operational standards

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Coaching & Sales Development

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・ Conduct live call monitoring and structured call reviews

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・ Provide clear, direct, and actionable feedback

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・ Lead regular 1:1 coaching sessions focused on performance improvement

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・ Reinforce objection handling, call control, and communication standards

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・ Maintain team engagement and performance consistency

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KPI Tracking & Performance Management

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・ Monitor performance using dialer reports, Google Sheets, and dashboards

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・ Track conversion rates, attendance, and engagement

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・ Identify performance gaps and behavioral trends

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・ Hold team members accountable to KPIs and expectations

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Strategy Execution & Issue Prevention

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・ Execute predefined call center strategies with consistency

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・ Diagnose performance issues when results decline

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・ Implement action plans to improve results

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・ Proactively identify risks to production

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・ Escalate issues and recommendations when necessary

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Attendance, Punctuality & Commitment

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・ Monitor attendance, punctuality, and overall commitment

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・ Address performance and engagement issues early

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・ Support performance improvement plans when required

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Key KPIs Influenced by This Role

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・ Conversion / transfer rate

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・ Attendance and punctuality

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・ Reduction of recurring performance issues

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Success After 90 Days

n・ Consistent execution of call center strategyn

・ Stable team performance meeting or exceeding KPIs

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・ Demonstrated coaching effectiveness and performance improvement

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・ Recognized as a reliable and disciplined leader

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Tools & Environment

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・ Dialer platforms

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・ Google Sheets and dashboards

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・ CRM systems

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Required Experience & Qualifications

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・ Minimum 3 years of experience leading a sales team

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・ Proven background in cold calling and outbound call center sales

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・ Demonstrated ability to coach and improve sales performance

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・ Experience working with remote or distributed teams (preferred)

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Required Skills & Competencies

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・ Strong leadership and people-management skills

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・ High emotional intelligence and professional judgment

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・ Clear and assertive communication

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・ Ability to interpret performance data and act on insights

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・ Disciplined, consistent, and results-driven

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・ Coaching mindset with strong attention to detail

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Language & Availability Requirements

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・ English: Fully proficient (required)

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・ Spanish: Fully bilingual (required)

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・ Full-time availability aligned with Pacific Standard Time

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Compensation

n・ $300 USD weekly basen

・ Uncapped commissions based on team performance

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・ Expected earnings: $500+ USD weekly

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Growth Opportunity

n・ Path to senior leadership based on performance and consistencyn

Deal Breakers (Non-Negotiable)

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・ No prior sales leadership experience

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・ No cold calling or outbound call center background

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・ Inconsistent attendance or reliability history

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・ Limited availability or schedule constraints

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・ Weak people-management or coaching skills

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・ Preference for individual contributor roles over leadership

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・ Difficulty operating in structured, KPI-driven environments

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Top 3 Must-Haves

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- Proven ability to lead outbound cold-calling sales teams
- Strong discipline, consistency, and accountability
- High emotional intelligence with performance awareness

nJob Types: Full-time, Commissionn

Pay: From $6,300.00 per week

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Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55ibwz

📌 Outbound Call Center Sales Supervisor (México)
🏢 Skysun
📍 México