Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55c4g7

Fully bilingual role and please do NOT apply if you dont have solar experience

About Empresa confidencial
Empresa confidencial is a fast-growing company in the renewable energy space, focused on building high-performing teams that drive real results.
We are hiring a Call Center Operations Manager to take full ownership of our appointment-setting team.

About the Role
This is not a maintenance role.
You will be responsible for building structure, enforcing accountability, and driving performance across a team of appointment setters.
We are looking for someone who can step in and stabilize and scale a call center operation quickly.

Key Responsibilities
Manage and lead a team of appointment setters
Own daily performance metrics (call volume, contact rate, appointments set)
Improve show-up rates and overall lead quality
Reduce rep no-shows, turnover, and inconsistencies
Build and enforce daily structure (schedules, follow-ups, tracking)
Conduct call audits,



coaching sessions, and team trainings
Ensure CRM accuracy (Go High Level or similar)
Identify and resolve performance issues early

What We’re Looking For
3+ years managing outbound call center teams (appointment setting)
Proven experience improving KPIs and team performance
Strong operational mindset and attention to detail
Direct leadership style with strong accountability
Fluent English (Spanish is a plus)
Solar or high-ticket lead generation experience is a plus

Compensation & Schedule
Base: $300–$400/week + performance bonuses
Full-time: Monday–Friday, 11:00 AM – 8:00 pm EST

Important
We’ve had leadership in this role before that did not meet the standard.
We are now looking for someone who can take ownership, build structure fast, and deliver results

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/55c4g7

📌 Call Center Operations Manager (México)
🏢 Empresa líder
📍 México