Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54zha0

We are seeking an Outbound Call Center Sales Supervisor to lead and sustain a high performing team of remote cold callers with strong discipline, consistency, and a results-driven mindset.

This role is responsible for supervising, coaching, and driving team performance while ensuring consistent execution of call center strategy.

This is a hands on leadership role within outbound sales operations.

Scope of Coverage
・ Supervise and support: 15–20 cold callers
・ Team profile: Mixed experience levels
・ Sales motion: Outbound cold calling
・ Primary outcomes: Transfers and qualified leads

Key Responsibilities

Team Performance & Supervision
・ Supervise and support a team of outbound cold callers
・ Own team performance with a focus on transfers and qualified leads
・ Reinforce accountability, discipline, and consistent execution
・ Ensure adherence to scripts, call flows, and operational standards

Coaching & Sales Development
・ Conduct live call monitoring and structured call reviews
・ Provide clear, direct, and actionable feedback
・ Lead regular 1:1 coaching sessions focused on performance improvement
・ Reinforce objection handling, call control, and communication standards
・ Maintain team engagement and performance consistency

KPI Tracking & Performance Management
・ Monitor performance using dialer reports, Google Sheets, and dashboards
・ Track conversion rates, attendance, and engagement
・ Identify performance gaps and behavioral trends
・ Hold team members accountable to KPIs and expectations

Strategy Execution & Issue Prevention




・ Execute predefined call center strategies with consistency
・ Diagnose performance issues when results decline
・ Implement action plans to improve results
・ Proactively identify risks to production
・ Escalate issues and recommendations when necessary

Attendance, Punctuality & Commitment
・ Monitor attendance, punctuality, and overall commitment
・ Address performance and engagement issues early
・ Support performance improvement plans when required

Key KPIs Influenced by This Role
・ Conversion / transfer rate
・ Attendance and punctuality
・ Reduction of recurring performance issues

Success After 90 Days
・ Consistent execution of call center strategy
・ Stable team performance meeting or exceeding KPIs
・ Demonstrated coaching effectiveness and performance improvement
・ Recognized as a reliable and disciplined leader

Tools & Environment
・ Dialer platforms
・ Google Sheets and dashboards
・ CRM systems

Required Experience & Qualifications
・ Minimum 3 years of experience leading a sales team
・ Proven background in cold calling and outbound call center sales
・ Demonstrated ability to coach and improve sales performance




・ Experience working with remote or distributed teams (preferred)

Required Skills & Competencies
・ Strong leadership and people-management skills
・ High emotional intelligence and professional judgment
・ Clear and assertive communication
・ Ability to interpret performance data and act on insights
・ Disciplined, consistent, and results-driven
・ Coaching mindset with strong attention to detail

Language & Availability Requirements
・ English: Fully proficient (required)
・ Spanish: Fully bilingual (required)
・ Full-time availability aligned with Pacific Standard Time

Compensation
・ $300 USD weekly base
・ Uncapped commissions based on team performance
・ Expected earnings: $500+ USD weekly

Growth Opportunity
・ Path to senior leadership based on performance and consistency

Deal Breakers (Non-Negotiable)
・ No prior sales leadership experience
・ No cold calling or outbound call center background
・ Inconsistent attendance or reliability history
・ Limited availability or schedule constraints
・ Weak people-management or coaching skills
・ Preference for individual contributor roles over leadership
・ Difficulty operating in structured, KPI-driven environments

Top 3 Must-Haves

- Proven ability to lead outbound cold-calling sales teams
- Strong discipline, consistency, and accountability
- High emotional intelligence with performance awareness

Job Types: Full-time, Commission

Pay: From $6,300.00 per week

Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54zha0

📌 Outbound Call Center Sales Supervisor (México)
🏢 Skysun
📍 México