Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54xtjc

Are you passionate about delivering world-class customer experiences through real-time digital communication channels? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new IND CSSC Customer Service Representative, IEM & Distribution, you will be providing expert commercial and technical support to customers exclusively via Live Chat, resolving enquiries efficiently while identifying new business opportunities and promoting Empresa confidencial digital tools. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What You Will Be Doing

As a key part of the India Customer Sales & Service Centre (CSSC) team, you'll create impact by Delivering rapid, high-quality customer interactions that strengthen relationships and drive sales growth across our IEM and Distribution segments..

Your main responsibilities include:





Provide commercial and technical advice on customer enquiries via Live Chat, delivering professional resolutions within defined response targets
Create, optimise and manage CRM tickets including requests for information, quotation, orders and complaints
Manage customer order changes including lead times, shipping conditions, quantities, postponements and cancellations in coordination with External Sales, Order Management and Supply Chain
Provide accurate pricing, delivery information and order status updates to customers through live chat channels
Identify new business opportunities during customer interactions and share leads with nominated colleagues
Promote Empresa confidencial digital tools such as GPC, MyGrundfos and Extranet to customers using established templates

What Makes You a Great Fit

Above all, you are a customer-oriented communicator with strong written English skills, technical curiosity, and the ability to deliver fast, ac

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54xtjc

📌 IND CSSC Customer Service Representative, IEM (Ciudad Apodaca)
🏢 Empresa líder
📍 Ciudad Apodaca