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Client Success Coordinator (LATAM - Remote)

egelloC is a leading coaching company dedicated to guiding students and families through the college admissions process. Our mission is to empower students with the knowledge, strategies, and confidence needed to secure their dream college acceptances. We take pride in fostering a dynamic, collaborative, and results-driven culture, where every team member plays a crucial role in helping families navigate this important milestone.

We are seeking a friendly, empathic, confident, and highly organized Client Success Coordinator (CSC) to join our team and serve as the backbone of our "pod coaching system." In this role, you ensure a seamless and successful journey for our students and their families. You will work closely with our Student Success Coaches and internal team to manage administrative needs, track student progress, and solve logistical challenges. Your primary goal is to ensure every family feels heard, supported, and directed to the right resources. You aren't just managing a process; you are the “operational glue” that provides a family’s peace of mind.

The "Warmth" Factor

Because you are one of the primary points of contact for families, your personality is the face of our company. You MUST possess:

- A Reassuring Presence: College admissions is a high-stress time. You must have a naturally warm, inviting personality that puts anxious parents and students at ease.
- Executive-Level Communication: Your English must be native-level/C2 . You will be communicating over Zoom, phone, text, and email. Your tone must be professional, polished, and deeply empathetic.
- Master of Nuance: You understand how to deliver firm logistical updates with a soft, supportive touch.

What We’re Looking For

- Experience: At least two years of experience in a Client Success role or an equivalent combination of education and experience.




- US Education Knowledge: Knowledge of the US education system (including college and university systems) is highly preferred.
- Communication: Exceptional communication and customer service skills, with a strong ability to listen and understand a family’s unique needs.
- Organization: Superior time management skills and a sharp attention to detail to manage multiple tasks and deadlines.
- Technical Proficiency: Ability to quickly learn and use tools such as ClickUp, CRMs, our egelloC Nest (internal app), and Google Workspace.
- Problem-Solving: A solution-oriented mindset to address operational challenges and improve the overall customer experience.
- Remote Readiness: Must possess a personal computer with a high-quality microphone and a reliable internet connection.

What You’ll Own

- The Hub of Communication: Act as the first line of defense for all operational, billing, and logistical inquiries. You'll facilitate hand-offs between parents and coaches to ensure "loop closure."
- Onboarding & Coordination: Facilitate a seamless onboarding process for new families, ensuring they are integrated into our systems, have access to resources, and are aligned with their assigned Pod team.
- Student Tracking & Accountability: Monitor engagement, milestone completion, and adherence to timelines. You are the "early warning system" that identifies when a student is stalling or has an urgent deadline.
- Scheduling Mastery:



Manage the complex monthly and weekly call schedules for students and coaches, including rescheduling requests with speed and grace.
- Reporting: Generate weekly and monthly reports on student data to help the team identify trends and improve student retention.
- Product Expertise: Become an expert on all egelloC programs to confidently answer questions and provide accurate resources to families.

Who This Is NOT For

- If you find high-volume coordination, "closing the loop", and student tracking "tedious" or repetitive.
- If you prefer to work "behind the scenes"—this is a highly visible, client-facing role.
- If you struggle to maintain a warm, inviting tone when things get stressful, busy, or fast-paced.

How to Apply

We value attention to detail and personality above all else. Incomplete applications will not be considered.

- Complete the Application Questionnaire
- The Loom Video (Mandatory - Max 4 Mins):
- The Intro: Introduce yourself and tell us a little bit about you. (Bonus points for sharing your favorite hobby!)
- The CSC Scenario: A parent is anxious because they have a technical issue accessing the portal and their coach hasn't replied to a message sent 4 hours ago. Roleplay your response. Show us how you reassure the parent on the phone while explaining how you would internally coordinate with the tech and coaching teams to solve the issue.

No Loom = no consideration. We're looking for people who follow instructions and put in effort.

Our Hiring Process

- Initial HR Interview - Candidates who pass initial review and screening will be invited to an interview with HR to assess experience and culture fit.
- Final Interview with Hiring Manager - Candidates who pass initial HR screening will be invited to meet with the hiring manager to conduct a deep-dive conversation of your skills for the CSC role.

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Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54ry6x

📌 Client Success Coordinator (LATAM - Remote) (México)
🏢 Egelloc
📍 México