Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54e23o

**Location**: Lomas de Guevara, Guadalajara. Jalisco.
**Schedule**: Monday to Friday from 9:00 AM to 6:00 PM

**Preferably Looking for Immediate Joiners**

**Note: This is NOT a Call Center Position**

**Join Our Team!**

Are you a tech-savvy professional looking for a dynamic role in **IT support**? Do you enjoy troubleshooting, analyzing, and resolving technical issues? If so, we have the perfect opportunity for you!

**Key Responsibilities**:

- Work on **IT tickets** based on SLA, update ticket status, and report to users.
- Troubleshoot, analyze, and resolve **network, hardware, and software issues**.
- Provide **technical support** for complex IT problems beyond the scope of Level 3 support.
- Escalate top and recurring issues to **IT Managers** and collaborate on RCA (Root Cause Analysis).
- Set up and manage **LAN/WAN connectivity** (Experience with WatchGuard Firewall is a plus).
- Support **cloud-based platforms** such as AWS and **virtualization solutions like VMware.**:

- Configure, troubleshoot, and maintain **IP cameras and phone systems**.
- Respond promptly to **service issues and IT support requests**.
- Assist employees with **remote desktop support and training** on IT systems.
- Test, deploy, and maintain **new technology solutions** to enhance business productivity.




- Evaluate IT infrastructure, recommend **hardware/software upgrades**, and assist in deployments.
- Travel occasionally for **installations, service, and support**.

**What Were Looking For**:

- **Bilingual**: English & Spanish (mandatory)
- **Experience**: Minimum **3+ years** in IT Support, Networking, or System Administration.
- **Education**: Computer Science, Electronics, or related background.
- **Skills**: Strong troubleshooting skills, ability to manage multiple tasks, and handle _**high-pressure situations**_._
- **Personal Traits**: Hardworking, self-motivated, goal-oriented, and **a problem solver**.

**Bonus Skills**:

- Experience with **AWS, VMware, and WatchGuard Firewalls**:

- Previous **handyman** or technical support experience

**Why Join Us?**

Work in a **stable industry** with long-term career growth opportunities.
Gain hands-on experience with **cutting-edge IT infrastructure**.
Be part of a **hardworking and supportive team**.

Tipo de puesto: Jornada completa

Sueldo: $18,000.00 - $25,000.00 al mes

Pago complementario:

- Bono de permanencia
- Bono mensual

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo presencial

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54e23o

📌 Desktop Support Engineer (Lomas de Guevara)
🏢 Outploy
📍 Lomas de Guevara