Postúlate en Kit Empleo: kitempleo.com.mx/empleo/549p90

We're hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Job Summary

Join our team as a Deskside Lead where you will leverage your expertise in desktop support to ensure seamless operations in a hybrid work model. With 5 to 8 years of experience you will play a crucial role in maintaining and enhancing our IT infrastructure providing support and contributing to the overall efficiency of our organization. This role offers the opportunity to make a significant impact on our companys success and the satisfaction of our clients.

Location: Av. Insurgentes Sur 2475, Piso 3, Colonia Loreto, Alvaro Obregon, 01090 Ciudad de México

Responsibilities

- Oversee the daily operations of desktop support ensuring all technical issues are resolved efficiently.
- Provide expert guidance and troubleshooting for hardware and software issues to maintain optimal system performance.
- Collaborate with IT teams to implement and improve support processes enhancing user satisfaction.
- Develop and maintain documentation for support procedures and technical solutions.
- Ensure timely response and resolution of support tickets prioritizing tasks based on urgency and impact.
- Coordinate with vendors and suppliers to manage hardware and software procurement and maintenance.
- Monitor system performance and provide recommendations for upgrades or improvements.
- Conduct regular training sessions for team members to enhance their technical skills and knowledge.




- Implement security protocols to protect company data and ensure compliance with industry standards.
- Facilitate communication between technical teams and end-users to ensure clear understanding of issues and solutions.
- Analyze support trends to identify areas for improvement and implement strategic solutions.
- Lead projects aimed at enhancing desktop support services and infrastructure.
- Provide exceptional customer service ensuring a positive experience for all users.

Qualifications
- Possess strong analytical and problem-solving skills to address complex technical issues effectively.
- Demonstrate proficiency in desktop support technologies including hardware and software troubleshooting.
- Exhibit excellent communication skills to interact with team members and end-users clearly.
- Have a solid understanding of ITIL processes and best practices in desktop support.
- Show experience in managing and prioritizing multiple tasks in a fast-paced environment.
- Display a proactive approach to learning new technologies and staying updated with industry trends.
- Hold a bachelors degree in Computer Science Information Technology or a related field.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide.

Receive ongoing support and funding with training and development plans.

Have a highly competitive benefits and salary package.

Get the opportunity to work for leading integral companies.

We are committed to respecting human rights and build a better future by helping your minds and the environment.

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe that our culture make us stronger!

Join us now!

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Postúlate en Kit Empleo: kitempleo.com.mx/empleo/549p90

📌 Deskside Engineer Lead (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México