Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548yls

About OneImaging

OneImaging is a national radiology care navigation benefit supporting large self-funded employers, TPAs, and patients with transparent, high-quality, and cost-effective imaging options. We are rapidly growing our provider network and need detail-oriented researchers to help us collect and analyze key market data from imaging providers.

Position Summary

We are seeking a Provider Engagement Specialist to support imaging providers across the United States as they interact with OneImaging workflows and ensure a smooth, high-quality experience. This role is responsible for handling provider inquiries, troubleshooting issues, and delivering timely, professional support throughout their interactions with our platform. This position is critical to maintaining strong provider relationships and ensuring an exceptional service experience.

Key Responsibilities

- Respond promptly and professionally to inbound and outbound provider calls.
- Provide clear, accurate information using internal systems, reference tools, and workflow knowledge.
- Strive for first-call resolution whenever possible.
- Maintain a positive, service-oriented, and solution-focused tone in all provider interactions.
- Document all provider interactions and outcomes in the Phone Tracking System with accuracy and clarity.




- Ensure timely completion of documentation after each call.
- Identify workflow or system-related issues and escalate them to the appropriate internal teams when needed.

Core Competencies

- Communication: Clear, professional, and courteous verbal and written communication.
- Accuracy & Attention to Detail: Ensures consistency and correctness in documentation and workflow adherence.
- Learning Agility: Quickly absorbs new information, adapts to workflow updates, and applies feedback.
- Team Collaboration: Works effectively with peers and support staff to ensure smooth operations.
- Professionalism: Maintains a respectful, service-focused, and dependable demeanor.

Qualifications

- Healthcare experience is required
- Prior customer service or call-center experience required.
- Ability to learn new systems and processes quickly.
- Strong interpersonal and communication skills.
- High degree of reliability and professionalism.
- Comfortable working in a fast-paced, service-driven environment.

Hours & Compensation:

- $1000 USD/MO: paid biweekly in USD or Pesos (your choice)
- Versátil Schedule: Monday - Friday: 8 working hours per day. 9am -5pm ET

Job Types: Full-time, Contract
Contract length: 12-36 months

Pay: From $18,136.10 per month

Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548yls

📌 Provider Support Specialist (Healthcare + Call Center) (México)
🏢 OneImaging
📍 México