Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548v5z

100% Remote - Work from Home Position - Hourly + Commissions + bonus. Must be located in Mexico.

Looking to expand your career in the call center field?!

We are looking for our newest call center team leader to help take our current outbound specialist team to new heights!

Position Overview:

As the Call Center team leader, you will play a crucial role in overseeing and managing our call center operations. You will be responsible for leading a team of outbound call specialists, ensuring operational efficiency, and maintaining team member productivity. The adecuado candidate will bring a strategic mindset, strong leadership skills, and a passion for delivering exceptional service.

Responsibilities:

● Team Leadership: Lead and motivate a team of outbound call specialists to achieve performance targets and deliver exceptional service.

● Operational Excellence: Ensure smooth and efficient call center operations, optimizing processes to enhance productivity and customer satisfaction.

● Performance Monitoring: Implement and monitor key performance indicators (KPIs) to track and improve the team's performance.

● Training and Development:



Develop training programs to enhance the skills and knowledge of the outbound call specialist team, ensuring continuous improvement.

● Quality Assurance: Implement and maintain quality assurance processes to uphold service standards and identify areas for improvement.

● Reporting: Generate and analyze reports to provide insights into call center performance and identify areas for improvement.

Qualifications:

● Proven experience in call center management, with a track record of achieving and exceeding performance targets

● Strong leadership and team management skills

● Excellent communication and interpersonal skill

● Analytical mindset with the ability to make data-driven decisions.

● Knowledge of call center technologies and best practices.

● Exceptional problem-solving skills.

● Customer-focused approach with a commitment to delivering outstanding service.

Job Types: Full-time, Commission

Pay: $80.00 - $84.00 per hour

Expected hours: 40 per week

Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548v5z

📌 Call Center Team Lead (México)
🏢 Team Hired
📍 México