Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548e4x

Do you thrive on delivering exceptional customer experiences and enjoy being the go-to problem solver in a fast-paced, collaborative sales environment?

What is the job about?

The IND CSSC Customer Service Representative, IEM & Distribution plays a key role in ensuring an efficient and productive internal sales process while delivering world-class customer service. You will interact with customers through multiple channels—digital platforms, phone, email, and live chat—providing timely and professional resolutions to inquiries in line with predefined IND targets. Your responsibilities include resolving issues or determining the next steps based on established processes, ensuring every interaction reflects excellence and reliability.

This position reports directly to the CSSC Manager and will operate daily out of the Apodaca or Monterrey, Actual León facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

Your main responsibilities:





Provide timely commercial and technical support to customer inquiries via email, phone, live chat, and other channels.
Create and manage CRM tickets (RFI, RFQ, RFO, RFC) and ensure accurate documentation for processing or escalation.
Prepare professional quotations and offers aligned with customer requirements and sales guidelines.
Follow up on customer interactions within defined SLAs and track offers to maximize conversion opportunities.
Maintain accurate customer data in SAP CRM and assist with order progression and supply chain issues.
Promote and guide customers in using digital tools (e.g., Chat, GPC, MyGrundfos, Extranet).
Handle order entry, changes, and returns, ensuring compliance with quality and service standards.
Participate in ad hoc projects and tasks as assigned by leadership.

Your background

We imagine that you have:

Associate’s or Bachelor’s degree in Customer Service, Engineering, or equivalent work experience (minimum

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/548e4x

📌 IND CSSC Customer Service Representative, IEM (Ciudad Apodaca)
🏢 Importante empresa
📍 Ciudad Apodaca