Postúlate en Kit Empleo: kitempleo.com.mx/empleo/53r7fi

We are seeking a Operations Manager to oversee and optimize the daily operations of our call center in Cancun, Mexico.

This role requires a blend of operational leadership, team development, and effective communication in a fast-paced and results-driven environment.

Key Responsibilities

- Operational Management: Oversee the daily performance of the call center, ensuring targets for appointments, sales, and service quality are met.
- Team Leadership and Development: Train, motivate, and manage staff to maintain high levels of engagement and productivity.
- Communication and Coordination: Serve as the liaison between the local team and U.S.-based management, ensuring clear and effective communication.
- Compliance and Standards: Ensure adherence to company policies and local labor laws.
- Administrative Duties:



Assign tasks to call center staff.

Requirements

- Minimum 3-5 years of experience in a similar role, preferably in a call center or sales/customer service operation.
- Proficiency in English (spoken and written).
- Proven leadership skills with experience in team management and problem-solving.
- Knowledge of call center management tools and software is desired.
- Strong organizational skills and the ability to make decisions under pressure.
- Flexibility to work varying schedules based on operational needs.

Sueldo: $40,000.00 - $50,000.00 al mes

Lugar de trabajo: Empleo presencial

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/53r7fi

📌 Operations Manager for Call Center (Cancún) (México)
🏢 Importante Empresa Del Sector
📍 México