Bilingual Customer Service Representative (México)

Bilingual Customer Service Representative (México)

,Descripción completa del empleo

B9 is a young American FinTech that is looking to grow its Mexican operations and is actively looking for talented Customer Service Representatives, who are eager to work hard and grow with us in an exciting and dynamic environment.

WHAT YOU’LL DO?

· You will handle and solve for inbound/outbound routine customer service inquiries and issues via telephone, email or tickets channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures. And ability to navigate multiple platforms for customer service resolution.





· You will route Zendesk tickets and troubleshoot between departments and have a first look to all customers requests.

· You will help create, develop and manage knowledge base.

· You will collaborate and work closely with Compliance, IT support teams and outsourced call center if needed.

· You won’t always have all of the answers, but you won’t stop at getting them.

SKILLS AND EXPERIENCES THAT’LL HELP YOU BE GREAT

· 1 year of experience in related field (customer support of banking and FinTech operations).

· Willingness to help and patience with costumers.

· C1 English verbal /written (advanced both verbal and written English). Native or almost native English.

· Answering phone calls in a timely and friendly manner.

. Fast paced/Dynamic environment.

. Schedule full availability. (Preferrably not studying as schedules are rotating)

WHAT DO WE OFFER?

. Attractive base salary paid in Dollars!

. Bonus incentives and a few holidays paid.

. Permanent home office.

*****NO LAW BENEFITS*****

We offer paid vacations after the year of working with us, some sick leaves covered throughout the year.

Job Type: Full-time





* Salary for disputes department: From $100 per week while on training and $700 after training.

* Salary for support agents: From $500 while on training, under probation $800, and up to $900 USD per month after probation.

****While on training, we offer a fixed USD salary. Training is paid only if finished.****

*****If you are interested, apply through here with your CV in English*****

*****You have to be based in Mexico******

Some restrictions apply.

Job Type: Full-time

Pay: $13,600.00 - $15,300.00 per month

Application Question(s):

- Do you have experience as a customer service representative in a call center?

Language:

- Inglés (Required)

Work Location: Remote

📌 Bilingual Customer Service Representative (México)
🏢 B9
📍 México