25 oct
Ria Money Transfer (Dandelion)
Santiago de Querétaro
**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services, including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
**ABOUT THIS ROLE**
Our enthusiastic Customer Services team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
**ROLES & RESPONSIBILITIES**
- Reviewing and correcting data of incorrectly processed transactions.
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
- We will require you to have a minimum education of completed high school or college. We will also look for:
- Good knowledge of MS Office and Internet Explorer.
- At least one year of work experience in customer service or a call center position.
- An additional language.
- Strong customer orientation skills.
- Excellent communication skills (both oral and written).
- Attention to detail.
- Good teamworking approach
- Ability to work flexible schedules.
**PERKS & BENEFITS**
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days’ vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general content and requirements for performing this job. It should not be taken as a comprehensive statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
📌 Customer Care Representative (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.