VK-193 Luxury Team Manager

VK-193 Luxury Team Manager

27 dic
Ten Lifestyle Group
Ciudad de México

27 dic

Ten Lifestyle Group

Ciudad de México


- To take overall responsibility for a number Lifestyle Managers who are specialists at delivering solutions to members requests

- To meet or exceed targeted performance levels

- To ensure the team are delivering superb customer service and quality work

Service Delivery

- To ensure you use your personal skills to recognize the needs to provide or request short term support to and from other teams when unexpected resource or demand issues arise and implement, to maintain achievement of targets.

- Work with your team to meet service level agreements to ensure we deliver and aim to exceed to clients and members expectations.

- To set targets for the team that contribute to the overall business need and ensure these are communicated timely so that the team know at the start of the month how and what they need to perform to.

- To identify, deliver and implementing changes to working practices and systems that will ensure significant improvement in profitability, member satisfaction, business efficiency or sustainability

- To manage any lateness, sickness or punctuality issues by individuals following HR guidelines so that any effect to service delivery is minimized.

General Activities

- To proactively solve problems and issues that may arise within the team and communicate headlines with your line manager in order to ensure the appropriate learning’s are shared to avoid a repeat of the same situation

- To maintain accurate and timely logs of sickness and punctuality for the team completing return to work forms and self-certification form, ensuring that HR receive any sick notes

- Ensures the Lifestyle Managers understand the Standards of behavior required and adhere to them, dealing promptly and effectively if not.


- Academic training in business administration, tourism, hospitality or related

- Professional experience in customer service in the luxury sector

- Intermediate-Advanced English

- Time availability

- Good communication skills

- Enthusiasm for customer service


- Competitive salary

- Legal and higher benefits, such as : vacations above the law, insurance for major medical expenses, life insurance, supermarket and restaurant vouchers, among others.

- Home Office mode with support for electricity and internet expenses.

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