IIA553 Interpreter

IIA553 Interpreter

27 dic

27 dic



Position Overview :

The Interpreter serves as a connection between the client and Language Line Users. The Interpreter has the ability to follow client’s instructions closely in a very professional way by taking care of the cultural implications and idiomatic expressions, concepts, grammar, syntax and meanings between Spanish and English.


Primary Responsibilities :

- Renders correct concepts and meanings between Spanish and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages

- Provide strict renditions of the messages including every detail of the conversation, and is prepared for challenging calls at any time

- Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression

- Follows instructions for clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client’s permission

- Understands protocol and terminology at the customer service level in the following industries : Medical, Insurance, Finance, Court and Law

- Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations

- Remains punctual and available during scheduled work hours

- Ensures access to the internet for work related electronic communication

- All other duties as assigned

Minimum Requirements :

- High School diploma or equivalent

- Native fluency in English and Spanish

- Demonstrated experience in Call Center environment

- Able to successfully pass required language testing

- Able to successfully clear pre-employment testing requirements

- Previous experience in interpretation services preferred

Required Skills :

- Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Spanish and English

- Excellent listening, retention and note-taking skills to maintain a high level of accuracy

- Knowledge of industry-specific terminology; on-going study of glossaries and training materials, including scripts provided by Language Line clients

- Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times

- Ability to follow client's instructions closely

- Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

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