Support Engineer V425

Support Engineer V425

27 dic
Santiago de Querétaro

27 dic


Santiago de Querétaro

As a Support Engineer, you will manage troubleshoot, and resolve application issues.

PPG team members are energetic and passionate about the service to provide to our clients.

We pride ourselves on exceptional service, and we believe PPG Services is the future of paint contracting.

Key Responsibilities

- Work cross-functionally with internal teams such as product and engineering. Create, maintain and share technical knowledge documentation in internal support documentation.

- Diagnose multi-system production issues by issuing an initial response, data gathering, tracking, and resolution where possible.

- Address technical issues brought up by other departments such as sales, operations, and finance.

- Report defects where appropriate and / or offer a suggestion for product improvements.

- Find opportunities for automation and operational efficiencies.


- BS in computer science, information technology, engineering, or similar; or equivalent combination of skills, experience, training, and certifications.

- 2+ years of proven experience with JavaScript.

- Experience with JIRA, Confluence or similar bug-tracking tools.

- Demonstrate previous experience in a similar role.

- Strong analytical and problem solving skills.

- Ability to multitask when critical issues arise.

- Desire for continuous process improvements.

- Good attention to detail.

- Ability to handle and act as an effective fast paced team member, problem solving.

- Outstanding planning, organizing, and defining skills.

- Proficient level of English, capable of understanding and engaging in business conversations.

Nice to have :

- Previous support experience.

- Experience with AWS.

- Experience with NodeJS, ExpressJS, MongoDB.

- Experience with ReactJS, AngularJS.

- Experience with unit and integration testing frameworks, including Jest, Mocha or Jasmine.

Are you inspire for a change in your career?


Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday everyday.


Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

To learn more, visit and follow PPG on Twitter.

The PPG Way

Every single day at PPG :

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are One PPG to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work.

We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday everyday.

We continuously learn. We develop our people to grow our businesses.

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