[XS-742] | Commercial Quality Senior Engineer

[XS-742] | Commercial Quality Senior Engineer

27 dic
Schneider Electric
Ciudad de México

27 dic

Schneider Electric

Ciudad de México

Job Description

Commercial Quality Senior Engineer-007GZM

Commercial Quality Senior Engineer

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment :

Great people make Schneider Electric a great company.

As part of the North America Customer Experience team,

the Commercial Quality Senior Engineer will be responsible for developing and executing a customer centric experience strategy as a business partner with the services organizations within zone.

The role requires balance between solving high criticality customer issues in a reactive mode along with developing a bold direction with business partners to design a customer experience that will differentiate and win in the market.

You will need to solve complex problems with an entrepreneurial, collaborative and results-oriented spirit. This is a key strategic role and you will be responsible for managing high profile initiatives, interacting with and influencing a wide range of stakeholders ranging from executive leadership to key process owners both domestically and regionally.

Interaction with a varied degree of customer personnel will also be key to success in both reactive problems solving and customer voice gathering settings.

Position Location : Mexico, CDMX

Key Responsibilities

Develop business partner relationship with business units and bring customer voice into business growth and customer experience design strategies

Support the development and execution of the of the annual Customer Experience / Quality Hoshin for strategy deployment in MX and CAM

Facilitate resolution of high criticality customer experience issues involving services execution, leveraging our Issue-to-Prevention (I2P) processes

Develop effective customer councils that involve the organization and provide a platform for strategic engagement with customer stakeholders around elements of the services experience

Act as point of coordination Issue-to-Prevention topics and escalations across the zone, and other Customer Satisfaction & Quality processes and tools

Drive coordination and optimization with the Customer Success / Customer Care team to ensure a frictionless customer experience

Collaborate with NAM Continuous Improvement team on large and small projects driving customer experience and efficiency

Develops, implements and reports quality indicators / dashboards on a facility level and triggers corrective actions

Leads audit teams and develops audit plans

Develops and writes quality procedures.

Understands the difference between containment, corrective action and preventive actions.

Familiar with applicable statutory and regulatory requirements. (ie. ANSI , NEMA, IEC)


This job might be for you :

Bachelor’s Degree in engineering, technical or business field

3 - 5 years of services, customer satisfaction and quality, supply chain or product development experience. Knowledge of the Schneider Electric business and organization is a plus.

Knowledge of Customer Experience development methods preferred.

Bilingual English at business conversation’s level

Experience in a global or multi-national company driving customer experience by acting as an advocate for customers and resolving their issues, as well as leading process improvement initiatives

Self-motivated, high-capacity, flexible individual.

Strong comfort with managing multiple projects at once in a fast-paced environment.

Keen attention to detail and steadfast intellectual curiosity.

Proven ability to work collaboratively with and to influence cross-functional partners.

Ability to navigate a complex, matrixed organization and influence global stakeholders including, but not limited to executive country leadership, execution teams, direct reports, and external stakeholders such as customers and channel partners

Excellent planning, organizational, written and verbal communication skills required.

Highly developed leadership skills emphasizing listening, facilitating, and negotiating skills

Six Sigma or similar problem-solving skills, highly desirable.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

We’re looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric : .

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