Sr. Network CCNP Engineer - (O003)

Sr. Network CCNP Engineer - (O003)

27 dic

27 dic



Network Engineer Mexico City - All Levels Rackspace is seeking Network Engineers that has a passion for technology and is ready to join our Global Automation Team in Mexico City! Position Summary A Network Engineer is responsible for network monitoring of hardware failures and configuration issues.

In this role, you will provide initial acknowledgements, investigations and resolutions on network events.


- Monitors tickets, responses and resolutions.

- Gathers and analyzes bandwidth graphs.

- Documents scheduled maintenances into the designated tool.

- Documents all network topologies, equipment, connectivity, etc.

- Opens service requests to vendors for hardware or software problems.

- Works with Service Providers for proper handling of outages, maintenances, or any other problems.

- Communicates to customers via tickets, emails, phone calls, etc. Insures alerts are detected, acknowledged, and resolved in a timely manner.

- Documents planned and unplanned network events and network changes in relevant tools.

- Follows change processes for unique, complex or critical changes.

- Follows escalation and incident processes for customer outages.

- Assists team in daily operations and requests.

- Participates in on-call support per team design.

- Responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and / or global wide area network (WAN). .

- Create network rack elevation designs to support core network hardware components.

- Create network rack patch-panel designs to support copper and fiber cabling.

- Create network device naming schemes . Create IP scheme for network components.

- Order and / or track the acquisition of equipment .

- Work with datacenter onsite resources to action hardware and cabling deployments .

- Update internal documentation with designs and publish for consumption .

- Update internal tools for deployed hardware, VLAN’s, IP’s and DNS.

- Install software configurations against hardware components .

- Prepare maintenance plan documentation & change management

- Handle script maintenance implementations.

- Work in either a lead role or assisting role during maintenance implementations.

- Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) .

- Develop network standardization practices .

- Document informational content for specialized network designs to be used for training needs.

- Participate in Root Cause Analysis sessions to achieve better networking practices .


- General aptitude of TCP / IP, OSI topology and switching technologies.

- General aptitude of routing, firewall, and wireless technologies.

- General knowledge of servers and various network services.

- Ability to determine and resolve basic and common network issues.

- Experience with network trouble shooting tools such as ping and traceroute.

- Experience with network technologies such as wired / wireless networking.

- Experience researching, evaluating and recommending hardware and / or software solutions supporting large scale deployments and / or remediation’s against the LAN / WAN .

- Experience working with 3rd party networking vendors with an understanding of the service / hardware / software portfolios they provide .

- Able to identify areas of process improvement and provide input and solution options to streamline work .

- Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers .

- Customer service oriented attitude .

- Experience working in service provider, datacenter / hosting environment or large scale enterprise networks .

- Expert level experience working with some of the following technologies : HSRP, VLAN, CDP, port- channels, MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, L3VPN .

- Multi-vendor experience working with the following platforms : Cisco IOS, ASR 1k (IOS-XE), ASR 9k (IOS-XR), Nexus 7k / 9k / 3k (NX-OS), BTI, Arista (EOS) .

- Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc )


- High School diploma or equivalent required

- University or College degree in Computer Science or Network Engineering fields is preferred

- 3 years Network Engineering experience required

- Experience within network design and build-out of LAN / WAN’s and / or large scale network retrofits and remediation’s is required

- Preferred Industry recognized certifications in networking : CCNA, CCDA, CCNP, CCDP, CCIE (R&S;, SP or DC)

- Work from home mode

LI-VL1 About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions.

We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.

Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission.

We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.

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