[I856] | Member Account Specialist

[I856] | Member Account Specialist

27 dic
Marriott Vacations Worldwide
Aeropuerto Internacional de la Ciudad de México

27 dic

Marriott Vacations Worldwide

Aeropuerto Internacional de la Ciudad de México

Descripción del empleo

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe.

Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Member Account Specialist - Foreign Offices

Department : Service Center Latin America Region

Status : Non-Exempt

Reports To : Operations Manager

Nature of Work

This position is responsible for special membership projects that will include outbound calling to membership base that has unredeemed deposits and deposits up to expire to promote activity.


calling members and guests confirmed in to all-inclusive properties to solicit payments for the resorts all-inclusive fees.

Provide the member or guest traveling with consistent and accurate information related to the confirmation, all-inclusive payments and benefits.

The position will also include receiving inbound calls as well as emailing members and guests related to their bookings.

Duties and Responsibilities

Outbound telephone contact to members that have unredeemed deposits or deposits to expire to engage members to transact - confirm exchanges, getaways, renewals and other products that will increase activity and revenue.

Outbound telephone contact with members and guest that have reserved resorts with mandatory all-inclusive packages.

Email correspondence to guest that have reserved resorts with mandatory all-inclusive packages.

Provide members and guests with accurate information related to the benefits and rates that are included in the package.

Collection of all-inclusive fee prepayments related to the reservations in various systems.

Document each contact in the related reports or records with appropriate information related to the contact. Follows-up with members and guests when requested and required.

Perform reservations and cancelations and other related transactions associated with the member / guest’s account.

Maintain an in-depth knowledge of all products offered.

Suggests and assists with the implementation of ideas to increase productivity, morale, superior sales, and customer service in the department.

Performs any other duties and responsibilities as assigned by a member of the management team.

Knowledge, Abilities, Skills

Must be computer literate and familiar with I-Services and able to learn and use other systems required to process payments, retrieve information and document accounts.

Possess general knowledge of all departmental procedures and related areas.

Able to remain calm and courteous in emotionally charged or stressful situations.

Excellent communication skills, both oral and written.

Possess excellent sales, customer service, and problem solving skills.

Able to organize, set priorities, manage time, and meet deadlines.

Detail oriented, and possess excellent organizational skills.

Ability to create accurate and error-free work.

Able to work flexible schedules, weekends, overtime, and holidays.

Fully bilingual English and Spanish speak, read, and write. Other languages such as Portuguese a plus.

Physical Requirements

Sitting, standing, manual dexterity (writing, typing, handling), operation of automated equipment (i.e., computer, printer, copier).

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