(LW469) FEC Analyst

(LW469) FEC Analyst

27 dic
|
Nissan Motor
|
México

27 dic

Nissan Motor

México

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC / IFS Core Values.



Contributes to building brand value and achieving enduring profitable growth.



- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC / IFS and customer.

- Researches and finds a solution for customer s disputes, questions and concerns related to the account status.

- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.



- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr.



Car or Supervisor. Requirements



- High school diploma required; BA degree preferred.

- Knowledge of collections techniques, business practices, and related state and federal regulations.

- MS Office intermediate.

- Fluent English. Competencies ·Action Oriented. ·Dealing With Ambiguity. ·Conflict Management. ·Customer Focus. ·Decision Quality.



Interpersonal SkillsAguascalientes Aguascalientes Mexico

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https://www.kitempleo.com.mx/empleo/20973198/lw469-fec-analyst-mexico/?utm_source=html

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