Credit/AR Support Manager - [JRZ039]

Credit/AR Support Manager - [JRZ039]

11 nov

11 nov



Job Description:

Summary of Position:

Provide leadership for Credit & Collection activities for business unit. Ensure that monies owed by customers are collected, while customer satisfaction is achieved and while improving cash flow by minimizing past due receivables and meeting defined collection goals. Work closely with offshore team, providing direction in day to day activities. Prepare management reports to assess receivables status and identify key actions to improve receivables collections. This person reports to the Credit and Collections Manager functionally.


- Directly manage offshore collections team to meet collection goals

- Perform high level collection related tasks,

including calls and correspondence, and follow up activity

- Identify and resolve disputed items, and involve Sales team, when necessary

- Provide back-up documentation to customers and Sales team – invoice copies, short payment details, account analysis, proof of delivery, etc.

- Prepare credit memos, offsets & write-offs

- Perform credit investigations – D&B; reports, bank & trade references, payment experience.

- Assess credit worthiness of new & existing customers and recommend actions necessary to protect DJO’s interests.

- Estimate reserve requirements for bad debt write-offs

- Initiate and coordinate activities with Collection agencies, attorneys, courts, pre-liens, lien actions, and security documents

- Prepare reports and attend monthly Credit meetings to review account status and recommend corrective actions

- Follow corporate guidelines and procedures set and report risks/non-paying customers and set appropriate measures (i.e., placing accounts on credit hold)

- Prepare monthly aging and DSO reports assessing status of receivables. Distribute reports with comments highlighting key accounts and trends

- Maintain customer contracts

- Prepare analytical spreadsheets for internal stakeholders


- Bachelors degree in Business Administration or Accounting preferred

- 5 + years experience in Credit & Collections; medical industry experience preferred

- Goal oriented individual with a proven track record of success

- Strong negotiating and organization skills

- Strong understanding of financial terminology and accounting methods a plus

- Microsoft Office experience required including proficiency using Excel; Oracle experience preferred

- Excellent oral and written communication skills

- Ability to prioritize responsibilities and manage time effectively

Problem Solving

This position requires the ability to support internal stakeholders and serve as a financial liaison resolving issues at times on short notice with minimal information.


Extensive daily interaction with colleagues and management. Consistently delivers high standards of customer service and communicates effectively.

Mental Effort

This position requires the ability to think strategically. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.


DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder.

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