[ETJ409] - MX After

[ETJ409] - MX After

11 nov
|
Coyote
|
Guadalajara

11 nov

Coyote

Guadalajara

Wake up each day knowing that you are a part of something special. Something real. Something bold.



Are you looking for a place where you will have a role in shaping an industry?



Then it’s time for you to apply to join the pack.



MX After-Hours Representatives on Carrier Support focus on supporting our carrier partners through daily communication with truck drivers and dispatchers. They deliver top quality customer service and provide thorough information in a fast-paced environment using various communication mediums including email, telephone, and WhatsApp during our after-hours shifts. MX After-Hours Reps on Carrier Support are responsible for fielding carrier requests, identifying problems throughout the transit of a shipment,

and determining appropriate solutions. All MX After-Hours Representatives on Carrier Support understand the value and importance of delivering high quality service both internally with our carrier & operations teams and externally with our customers and carrier partners.



DAILY TASKS & RESPONSIBILITIES (include, but not limited to):



- Answer inbound calls to assist drivers and carriers with status updates, directions, and issues. 



- Make outbound calls to track the status of freight and inform drivers and carriers of any important information.



- Record all updates in operating system including time of dispatch, pick-up and delivery, as well as any issues.



- Communicate appointment times for freight pick-up and delivery to truck drivers.



- Notify appropriate parties and create incidents as needed for loads running behind schedule or experiencing issues.



- Understand escalation process and escalate as needed when issues arise.



- Create incidents related to late pick-up and delivery, lost freight, shipments refused, overages, issues at the border, shortages, and damages.



- Create ongoing relationships with truck dispatchers.



- Resolve problems and escalate issues to carrier team when necessary.



- Other duties as assigned based on business need.



- Know how to effectively, gather, organize, and analyze data on a regular basis to identify new opportunities and threats.



- Ensure loads are tracked and updated in timely fashion; ask assistance from the rest of the teams when needed.



ESSENTIAL SKILLS & CHARACTERISTICS:



- Fluent in English, written and spoken



- Excellent customer service skills



- Organization skills



- Able to build strong relationships with both internal and external customers



- Ability to provide excellent customer service even in stressful times



- Ability to concentrate and problem solve complex issues in a fast-paced environment



- Strong multi-tasking and proactive skills



- Strong aptitude to learn new technology



- High School degree or equivalent required



- 1-2 years working in a customer service role



- Experience in cross border transportation is helpful but not required



- Takes initiative



- Positive attitude



Why Coyote?



- Onsite training and ongoing career development.

- Competitive pay.

- Comprehensive benefits package.

- Internal advancement opportunities for high performers.

- Global opportunities.

- Casual dress & many perks.

- Diverse and Inclusive environment.

- Opportunities to impact the world around you through our 360 sustainability initiatives.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/20257979/etj409-after-guadalajara/?utm_source=html

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