[KJ-505] | Customer Service Representative

[KJ-505] | Customer Service Representative

11 nov
Abbott Ensure

11 nov

Abbott Ensure





Become Customer Service Representative

If you are inspired by our commitment to improving patient care, this role might well be what you have been looking for!

Main responsibilities:

- Processes customer orders submitted via multiple channels, including phone, fax, and email.

- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.

- Communicates all inventory shortages and shipping status to management and sales representatives as required, and provides information on inventory availability on back-ordered items to the field.

- Administers the return of products through the system as required, by means of the issuance of Return Material Authorizations and in accordance with company policy.

- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.

- Monitors "Use-Before-Dates" of all sterilized inventory and works with sales representatives and management to minimize losses due to expiration.

- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

- High school diploma or other specialized training/equivalent related experience.

- 1 or more years of demonstrated experience in a customer service or closely related environment.

- Must possess demonstrated keyboard and personal computer skills (experience with Microsoft Office including Excel, Word, or equivalent applications required), including the ability to pass a 10 key assessment examination.

- Experience working in a broader enterprise/cross-division business unit model preferred.

- Ability to work in a highly matrixed and geographically diverse business environment.

- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination is required.

- SAP Knowledge (desired)

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