Technical Architect - (BEY902)

Technical Architect - (BEY902)

11 nov
Blue Yonder

11 nov

Blue Yonder


ROLE: Technical Architect


Position involves a role that is responsible for implementation of SCPO application, a Blue Yonder product. Will handle independently the Supply chain planning and optimization implementation and provide solution to technical/functional issues.


·Understands how Blue Yonder’s solutions can be configured to better facilitate client business processes.

·Understands each individual client’s batch and business requirements

·Should work as a liaison between Consulting,

Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates

·Ensures quantity and quality content in the Knowledgebase

·Responsible for incident resolution for specific set of customers within the specified POD / Product / Project

·Adheres to priority-based management based on impact + urgency

·Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

General Skills and Requirements:

· Educational Qualifications

· Bachelor’s Degree in Engineering or Master’s degree in Computer Applications or another equivalent technical field.

· Communication

· Associate has good English language Skills both verbal and written

· Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers

· Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.

· Must have excellent organization and technical documentation skills.

· Personality Fit

· Ability to make modifications to the systems with little or no interruption of service.

· Ability to organize projects and tasks according to priorities.

· A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.

· Must be self-motivated and enjoy a sense of pride in their accomplishments.

· Work Experience

· 5-8 years work experience

- Proficient in Oracle SQL , PL/SQL , Shell scripting (UNIX, Perl), Java

- Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills

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