Technical Account Advisor - DKG-664

Technical Account Advisor - DKG-664

11 nov
|
Blue Yonder
|
Monterrey

11 nov

Blue Yonder

Monterrey

Results-Based Job Description



Blue Yonder Title:



- Technical Account Advisor



Other Comparable Titles:



- Technical Account Advisor Intermediate (Next level for the Technical account Advisor)



Overview:



- The Technical Account Advisor is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer's JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.



Scope:



Our current technical environment:



- Private and Public Cloud. Software as a Service (SaaS). Blue Yonder solutions sold as SaaS,

as well as Professional Services for Implementations of BY Solutions. Support for Incidents and cases affecting customer operations depending on BY solutions for Supply Chain Management.



What you’ll do:



- Work as Technical Account Manager, in conjunction with other internal teams to ensure opportune response and orchestrate resolutions of issues. Create Customer Success Plan with the Triad members to ensure customer satisfactions and loyalty. Collaborate with CSMs to ensure the value of BY solutions to customers by means of consumptions and minimal disruption of their operation.



What we are looking for:



- Adequate technical background performing customer support, Customers oriented mindset, Customer relationship experience, conflict management, proactivity in communications and case management. Technology background in Infrastructure, DB, Cloud services, ITIL foundation.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/20257104/technical-account-advisor-dkg-664-monterrey/?utm_source=html

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