TMS Support Intern | (V247)

TMS Support Intern | (V247)

11 nov
|
Blue Yonder
|
Monterrey

11 nov

Blue Yonder

Monterrey

Support Intern - TMS



Overview



Blue Yonder’s Support Intern will be responsible to work with global functional & technical teams under various customer engagements to start learning and helping TMS Operate team members to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with internal customers/stakeholders to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.



After an individual attains expertise with the domain, solution and technology, the associate will have an option to work as a Support Engineer within TMS Operate team.



Responsibilities





- Understand Technical end to end architecture of BY’s TMS solution through corresponding training plan.

- Act as the initial point of contact for all Blue Yonder TMS Solutions related cases from customers or other internal stakeholders.

- Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components.

- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.

- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities

- Continuous learning on latest Blue Yonder TMS Solutions.



Qualifications



Education:



- Bachelor’s Degree in IT related field i.e. Computer Systems Engineering Recent Graduates/Graduating soon and/or <1 years of working experience



Technical Skills:



- Experience in programming languages such as Java/.Net/C++, Python, shell scripting, PowerShell

- Basic knowledge of Web Applications Architecture

- Working knowledge/experience with Relational Databases such as Oracle SQL and/or MS SQL

- Basic knowledge of Cloud, Onprem architectures

- Basic knowledge of IT Service Management concepts, for example ITIL, COBIT, etc.



Communication:



- Excellent verbal and written English language skills

- Excellent customer service/phone skills

- Excellent technical documentation skills



Personality Fit:



- Strong analytical and problem-solving skills

- Ability to work calmly under pressure and meet deadlines

- Ability to work as a team player

- Must have strong multi-tasking skills

- Must be self-motivated

- Quick learner - New technologies, platforms, integrations

- Able to work flexible hours

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/20257098/tms-support-intern-v247-monterrey/?utm_source=html

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