Service Delivery Manager (RE-163)

Service Delivery Manager (RE-163)

11 nov
|
Safeguard Global
|
Durango

11 nov

Safeguard Global

Durango

Job Description: We are the Work in Any Way company, enabling our 100’s of clients across the world to hire 100k’s of employees anywhere, in anyway within days. We are disrupting traditional new market entry, globalizing industries, accelerating client revenue and wrapping it all in a fully compliant solution Service Delivery Manager special duties: The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management,

continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. Key responsibilities would include: Building a personal relationship with key client staff Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services Good communication around issues and opportunities – get things done, make things happen Collaborating with senior management on client account management and growth opportunities Ensuring operations teams are aware of changes and are prepared Demonstrate in depth knowledge of the process, competencies and principles of Safeguards Operations Service reporting and sponsoring service delivery meetings. Removing all obstacles to customer satisfaction Communicating across organizational departments Ensuring client’s and Safeguard’s long-term interests are met Following up if service delivery is not meeting expectations Working with the client and operations teams to identify and manage service improvement activities Along with operational managers and technical leads, accountable for and contribute to the overall performance of the operations division Experience Requirements Payroll experience including management or project management experience is desirable Previous experience within an account management role including experience in delivering client-focused solutions based on customer needs Strong communication skills, both written and verbal Skills Requirements Be self-motivated and have the ability to achieve preset goals with good organizational, planning, and prioritizing skills including the ability to learn. Fluent English in both spoken and written skills / Portuguese desirable Excellent communication skills both written and verbal Tenacious, highly organized and customer focused approach Demonstrable customer service skills with the ability to build and maintain strong lasting relationships both internally and externally. Excellent listening, negotiation and presentation skills At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians. At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/20257070/service-delivery-manager-re-163-durango/?utm_source=html

Postulate a este anuncio

Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.

Suscribete a esta alerta:
Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: service delivery manager (re-163)
Publica un nuevo anuncio gratuito
Necesitas publicar un anuncio? Con más de 1 millón de usuarios únicos al mes en corto encontrarás el candidato ideal para tu empresa, ¿qué estás esperando!
Publica ahora

Suscribete a esta alerta