IT Helpdesk - E74

IT Helpdesk - E74

11 nov
BlueForce, Inc.
Distrito Federal

11 nov

BlueForce, Inc.

Distrito Federal

IT Helpdesk

BlueForce Inc. is seeking qualified Candidates as an IT Helpdesk in support of The Department of State, Bureau of International Narcotics and Low Enforcement (INL) in Mexico City, Mexico. This opportunity is contingent upon a contract award. Resumes must be submitted in Enlgish.

The Position:

The IT Helpdesk will travel to various locations throughout Mexico and the United States and other countries as required ensure the IT computer service interruptions are kept to a maximum of five hours per week.

Coordinates the provision of reliable telephone, cellular telephone, computer equipment, Internet, and DoS Intranet services.

You will arrange for the maintenance, updating, security,

and reliability of INL-owned information systems not under Embassy Information Resources Management section responsibility.

Ensures INL upgrades information systems equipment and software in accordance with Department of State replacement guidelines. Assists INL with IT-related procurement packages requests as required.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Incumbent will be required to perform other duties according with the profile and the requirements of INL for this position.


- Mexican Citizen or Third country National

- Spanish FSI level 4/4.

- English FSI level 3/3.

- Bachelor's Degree in computer science, information systems management, engineering, or Associate degree with five (5) years related experience from an accredited institution or; ten (10) years of related experience in the justice sector, law enforcement, international development, international affairs, or public administration.

- A combination of five (5) years of IT/helpdesk experience and/or managing IT projects/programs with a minimum of two (2) years' experience with Microsoft Windows Server 2012 and 2016, Microsoft Exchange Server, Microsoft Office, Microsoft Vision and Project. Must be proficient in IT troubleshooting, customer technical support, Microsoft technologies previously listed, Azure cloud services management and cloud infrastructure, CISCO switches, routers and firewall configuration.

- Ability to pass a U.S. Embassy RSO security background check.

- Working and current knowledge of new information technologies, hardware, software, upgrades, updates, and compatibility issues and ability to suggest applicable changes or modifications, Email services on the cloud, familiar with costs management on the cloud and the power shell tool.

- Shall be able to effectively communicate with vendors, INL staff, or host nation personnel on IT issues.

About Us:

WE ARE A VALUES-BASED COMPANY. We treat our customers and employees the way we would want to be treated. We practice servant leadership by placing our customers' and employees' needs above our own. Finally, we make decisions based on right vs. wrong, not profitability. Underpinning these three elements is a rock-solid foundation of integrity and honesty.

BlueForce is not just about the bottom line. We are a company that values talented, motivated and hardworking individuals. We are dedicated to finding the right people to fit into our company culture.

Location: Mexico City, Mexico

Why Should You Apply?

- 100% Employee Stock Ownership (ESOP)

- 401k Retirement Plan (5% match)

- Medical Insurance (domestic and international plans)

- Dental & Vision

- Flexible Spending Account (FSA) - medical, dependent, transit and parking

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