[GZH533] - Sales Admin Coordinator

[GZH533] - Sales Admin Coordinator

23 sep
|
MICHELIN
|
Reynosa

23 sep

MICHELIN

Reynosa

Sales Admin Coordinator



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KEY EXPECTED ACHIEVEMENTS

Manage Order & delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level

• Proposes product alternatives in case of phase-out or shortage

• If relevant, optimizes, plans and coordinates the delivery with customers and partners



Monitor Execution

• Handles customer orders portfolio and monitors execution

• Liaise with the relevant partners to ensure on-time deliveries and service commitment

• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer



• Informs and follows up with customers



Manage Request

• Captures customer’s requests & claims

• Analyses and provides issue resolution or appropriate answer

• Contacts, follows up and closes the loop with customer

• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.

• Shares recurring problems with the relevant internal partner(s) in order to find solutions



Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management



Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo ….).

• Contributes to continuous improvement to enhance work methods and customer satisfaction

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/19476614/gzh533-sales-admin-coordinator-reynosa/?utm_source=html

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