Customer Support Specialist - E-014

Customer Support Specialist - E-014

02 sep
San Luis Potosí

02 sep


San Luis Potosí

Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Customer Support Specialist is the first point of contact for customers and business partners of the Motion Division in Mexico.Reporting to the Operations Manager and using your customer service skills and knowledge,

you will aid the sales team by reacting to customer inquiries.

Your responsibilities

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.

- Monitoring the status of orders

- Ensuring that inquiries are resolved and providing assistance in any necessary escalation

- Ensuring a positive customer experience by giving them regular updates and clarification

- Observing the overall process and trends across inquiries and identifying improvement areas

Your background

- 2 years of experience in Customer Service, working as Customer or technical support with experience in the industry.

- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.

- Knowledge of principles and practices in customer service.

- A collaborative, solution-focused approach, and strong written and spoken communication skills.

- A engineering degree in Electrical, Mechanical or related fields

- Advanced English

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

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