At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives. Job Summary The Sr Program Manager will be based in Guadalajara, South Campus. Responsible for leading a team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project,
pricing and program strategies in order to continue to deliver value to the business and its customers. Here is a glimpse of what you’ll do: Organize, plan and direct program schedules and budgets Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction. PM is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client. As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities. Coordinates the development and implementation of Global Account strategies and projects through the CFT. Responsible for tracking relevant metrics and drive action items based on results. Provide support, knowledge and expertise with contract negotiations as required. Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics. Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel. Manage the coordination of product life cycle activities with P&L; and customer satisfaction and have responsibility for accounts of various complexities. Be the key channel of communication for customers and act as escalation in the event of customer issues. Responsible for customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers. Monitor and track that project and program deliverables are met. Be responsible for maintaining excellent customer relations with both new and existing customers. Here is some of what you’ll need (required): Preferred 5 years of experience in Sustaining and NPI Experience in the Electronics Manufacturing (PCBA, SMT, Back End knowledge) Advanced English Experience in P&L; reports. Experience with CFT. Experience with demanding clients Strong working knowledge of the MS Office (Excel & PP) Ability to interface and communicate with different levels of the organization Well organized & disciplined, good attention to detail, sets priorities and manages time effectively Customer Service experience Here are a few of our preferred experiences: PMI, PMP, PMO Microsoft Project Here are a few examples of what you’ll get for the great work you provide… Competitive Salary. Life & Medical insurance. Christmas Bonus. Food Coupons. Saving Fund. MH52 #LI-MH1 Job CategoryOperations Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process.
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