Procurement Operations Location : Name Linked SoftwareONE, Ciudad de Mexico, Mexico Posted Date 1 month ago(7/7/2021 10:02 AM) ID 2021-11138
Global Service Delivery Centre Operations
Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning,
delivering the visibility, insight, automation and control customers demand to maximize their software investments.In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk. With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.
The Associate Modern Operations GSDC Mexico will in his role assist SoftwareOne’s Local Operations and Sales Teams with creating and maintaining contracts, providing data from the Microsoft site that can be used for new opportunities, process orders and submit requests to the Microsoft Regional Operations Centers. The team will be the gateway between SoftwareONE’s subsidiaries and the Microsoft ROCs. The Operations Specialist will work in a team that is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy and speed of processing. The focus is global, with direct reporting to the Operations Team Leader at GSDC and close collaboration with the Global Service Owner. The Operations Specialists Team is one of the growing units in SoftwareOne’s Global Service Delivery Center and currently looking for motivated and experienced employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.
Escalation Management & root cause analysis skill. Good customer interaction experience. Assist the local subsidiaries with the setup of new agreements through the Microsoft eAgreements tool Follow up on signing and activating of new agreements Mirroring of newly activated Contracts in our ERP system Data Management to reflect actual performance and price levels Order creating and submission through the Microsoft Order tools Following up on open orders, reconciliations of license reservations Assist with changes on the customer portal Clean up and standardization of contract cards across the region, according to program rules and status Download of explore.ms data that will enable the business to analyze performance and act on opportunities Assist in the sharing of the above data on the regional SharePoint Portals Preparation and submission of contract related paperwork to the different ROCs
What we need to see from you
Excellent communication, organization, multitasking, and time management skills Excellent Excel Skills including use of pivot tables Solid problem solving, consultative and research skills Experience in sales, SAM and business related activities in software industry would be an added advantage Should have working experience Microsoft Tools (MOET, POET, eAgreement, explore etc.) Experience with Navision is an advantage Should have working experience with LARs and software distributors. Bachelor's degree. Microsoft licensing knowledge & certification will be added advantage. Excellent English written & verbal Skills 3-7 years professional experience in software industry Must be a team player and able to work with and through others.
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
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