T031 Business Consultant Int

T031 Business Consultant Int

22 jul
Blue Yonder

22 jul

Blue Yonder


Blue Yonder Title: Business Consultant

Other comparable titles:

Consultant, Professional Services, Team Lead, Systems Engineer

Location: Monterrey, MX


As part of the Supplier and Carrier Operations team, you’ll run discovery sessions, create functional designs, and lead a team through project completion. You’re responsible for the project success.


Leading deployment projects of Luminate Control Tower – Supplier and Carrier Operations for Fortune 500 clients. This is a customer-facing role where polish, poise, and networking within the industry is important. You’ll need the ability to bring order to ambiguity and moderate between conflicting points of view. 

What you’ll do:

- Adept at requirements gathering, estimating effort, designing, documenting, presenting, demonstrating, communicating with clarity, tactful moderation, persuading stakeholders, structuring work tasks for delegation, project management, and diligent follow-up. Prior consulting experience is very helpful.

- Quickly build credibility, rapport, and trusted advisor standing with customers. Comfortable operating in dotted-line or no-line organizations where contributions need to be solicited. Able to work with global teams, multiple time zones, virtually, and in-person. 

- Owns customer success. Can be hands-on within the TMS, or guide others, as needed. Can explore alternate solutions and experiment with what works best. Liaison with groups within the customer, and various groups within BY. Provide second level support during go-live periods. Recognize and highlight when there are new opportunities for customer value within projects. 

- Ability to prepare and deliver presentations for user, management, and executive level audiences. Provides advice to customers regarding industry best practices and process methodology. Participate in business process analysis/design, construction, validation, and deployment phases of the project. 

- Understands how the BY solutions within area of focus can be configured and delivered to better facilitate customer business processes. 

- Develops functional specifications of sound design for modifications, interfaces, reports and screens that achieve customers' business objectives. Creates and modifies procedural and system documentation throughout the project.

- Develops and executes test scripts to ensure BY software consistently meets the customer's business objectives. Provides non-technical support during the "go-live" period.

- Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

- Recognizes and highlights incremental revenue opportunities with existing customers / projects. Serves in a supporting functional role while attending and contributing to key meetings between the BY project stakeholders, customer stakeholders, and corresponding leadership teams. 

- Ensures knowledge transfer is conducted with key customer project team.

- Communicates business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements.

What we are looking for:

- Strong domain knowledge. I.e. Knowledge of TL, LTL, parcel, ocean, air, rail, and IM transport; Fleet and market carrier operations; TMS-ERP integrations.

- Demonstrable supply chain industry experience / domain knowledge

- Experience deploying TMS strongly preferred

- Experience in customer facing role, gathering requirements, formulating a solution, persuading stakeholders strongly preferred

- Can adjust collaboration style to the need at hand. Can handle difficult customers.

- Excel (data cleansing, pivot tables), Word and PowerPoint (concise, polished documents)

- SQL (beginner or intermediate) strongly preferred

- Power BI (intermediate) strongly preferred

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