To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Salesforce Technical Architects (TAs) collaborate with our most strategic customers and partners during project planning and implementation to share their comprehensive knowledge of the Force.com platform and salesforce.com product suite. Combined with their previous experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible business solutions that meet and exceed our customers' needs. They paint a solution vision,
architect both the system and the implementation approach, and then watch it change the status quo. The best TA candidates have been highly effective interacting across technical and business resources from the developer level through mid-management and above. Candidates must have a history of proven results in directly and personally contributing to front and back-end architecture, as well as deeply technical design and implementation of enterprise business solutions. Responsibilities: Lead the evaluation of business and technical requirements; review and guide project vision and direction, implementation approach and key artifacts; direct early solution evaluation around gaps/risks, including the pro-active management of issues and effective engagement with executives, the Account Team, Engineering, and Product Management Build and apply best practices on projects for Customer success. Deliver key technical best practices documents to Customer and Salesforce delivery team to be followed on the project Apply previous knowledge of complex, transformational projects where Customer is transforming their existing CRM platform to Salesforce and come up with sustainable co-existence and/or replacement strategy Direct and mentor diverse teams of resources in technical delivery aspects (customer, partner, colleagues), especially where the TSA does not have direct authority over all resources and must carefully consider communication strategies, executive influence, differing or conflicting goals, and other similar non-technical challenges Identify and lead or contribute to internal strategic initiatives to grow the consulting practice and IP/toolsets, Strategic Services brand, and teammates' skill sets Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current project Willingness to travel (up to 50% depending on location and assigned teams), and occasionally internationally Skills and Experience Desired: Deep functional understanding of CRM business processes across SFA, CPQ, Field Sales, Channel Sales, Siebel to Salesforce Transformation and desirable in Service, Marketing but not required Deep functional knowledge of Quote to Cash processes that affect CRM architecture Deep functional knowledge of Products, Pricing, Asset Management, Service Contracts and Entitlements Extensive hands-on technical consulting and solution implementation experience, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources; experience with Waterfall and/or Agile implementation methodologies Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases Experienced with key areas of enterprise architecture, including integration, Single Sign On (SSO)/identity, data modeling and Master Data Management. A thorough understanding of integration technologies/tools, (eg ESB, ETL) and design patterns with enterprise systems (eg CMS, ERP, HRIS, DWH/DM) Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies Ideally: Has a strong interest in innovation and leveraging the capabilities of a platform and emerging technologies to address business challenges Understands the value of design-led thinking and applying user experience (UX) considerations in implementations Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all.
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