Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title Analyst, Delivery - Technology Account Management Overview: • Customer Delivery focuses in ensuring that MasterCard fulfills its delivery promise by promoting timely and efficient execution of key projects. Role: • Researches basic problem requests and responds to inquiries on products and tools for internal and customers • Helps identify business opportunities through understanding of the customer’s technology infrastructure and improvement in their operational metrics • Contributes with Project Management activities to delivery initiatives • Partners with Account Managers and Product development areas • Contributes to the delivery of integrated solutions that address customer needs • Analyzes data from product delivery projects and reports on performance relative to success metrics • Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs • May produce presentation materials, analytics and reports for customer or internal communications • Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks All About You • Business experience or educational background in in industries such as financial services, consumer products, consulting, marketing, technology, or communications • Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines • Demonstrates a some knowledge of MasterCard’s systems and operations • Demonstrates some knowledge of customers’ systems and the overall technology in the ecosystem in Banking industry and electronic processing • Ability to communicate with different functional areas • Works successfully and cooperatively in a team atmosphere • Uses insights drawn from data analytics to add value to a Customer servicing team Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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