RBP78 - Brokerage Service Center Agent

RBP78 - Brokerage Service Center Agent

12 jul
Nuevo Laredo

12 jul


Nuevo Laredo

Company Description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position

Brokerage Service Center Agent is executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.

Key Deliverables

•Proactively monitor the following key metrics to achieve the expected results:

•Employee Satisfaction

•Complete 52 hour training per year (4.5 per month).

•Complete all mandatory training timely.

•Operational Effectiveness

•Product OPA Audit Result – Perform consistently at the highest level.

General responsibilities

•Exemplify and Teach Our Culture, Mission and Goals.

•Follow the 10 Critical Success Factor.

•Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

•Comply with the Dress Code Policy.

•For new employees, ensure the New Hire Operations Training.

•Own your self-development. Prepare, follow-up and execute on your personal development goals.


•Comply with company controls, policies, procedures, processes including the credit policy.

•Understand and make sure the expectations on Customer JOB AID SOP are comply and keep updated when is needed.

•Participate in meetings when is needed.

•Make sure that files are logged correctly and timely with proper codes, trace types and events.

•Properly use all Expeditor systems and tools.

•Ensure that all emails are handled timely (within 1 hour) and professionally. 

•Meet KPI Standards in accordance with the Company’s Procedures (OPS).

•Ensure that all customer’s JOB AID SOP documents are updated.

•Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.

•Escalate issues to Lead, Supervisor or Operations Manager as needed.

Security, Health and Safety

•Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the work place environment.

•Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.


To be the most effective in this position we are looking for the following skills and experience:

•3 Months -1 year related experience in data entry and/or training; or equivalent combination of education and experience.

•Customer Satisfaction oriented.

•Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.

•Develop and maintain a professional relationships with clients, service providers and employees.

•Time management and attention to detail oriented.

•Ability to complete work within standard procedures, guidelines and office policies.

•Self-driven personality.

•Good computer skills, (Excel, Word)

•Individual must be bilingual

•English and Spanish fluency.

•Team work player.

•Commitment to Exemplify our culture at all times.

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