(PQ-27) - Cust Exp Professional

(PQ-27) - Cust Exp Professional

09 jun
|
Honeywell
|
San Luis Potosí

09 jun

Honeywell

San Luis Potosí

Join a team recognized for leadership, innovation and diversityServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

You will act as a change agent and look for ways to improve Customer Care processes.Key ResponsibilitiesProcessing ReturnsCustomer InvoicingDeliver Forecast ReportsOrder ProcessingYOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience.2+ years of experience in Customer ServiceExperience with Salesforce GDM, SAPAdvanced English SkillsWE VALUEA knowledge of principles and best practices in (customer service)PortugueseGood team and communication skillsAn ability to take initiative and work with limited directionAn ability to learn quicklyExperience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

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