J006 Maintenance Technician

J006 Maintenance Technician

31 may
|
KONE
|
México

31 may

KONE

México

The Maintenance Technician’s role is to perform all the maintenance operations on site, according to the service contract requirements, the company policies and the KONE processes and methods.



The Maintenance Technician is interacting with customers and site contacts, Maintenance Supervisor, KONE Customer Care Centre, Technical Help Desk, and inspectors or consultants assigned.



Customer relationship management



· Responsible for maintaining excellent relationships with the customers, the site contact person



and end-users presents on site, by applying the service mindset attitude.



· Responsible for customer satisfaction through quality of service and through regular, proactive,





and precise on-site communication (callout ETA, job performed, customer debrief, barriers &



site communication material etc.)



· Responsible for wearing KONE working clothes and ensuring that they are clean and in good



condition



· Responsible to interact with the customers and inform them after each visit the equipment safety



and condition status and in case of deviations propose corrective actions to the customer



according to the local process



Service operations



· Accountable for the end-user’s and the site’s safety 



· Responsible for a safe working environment during the site visits



· Responsible for safe working practices and carrying out the operations according to



maintenance and safety instructions, and contacting Technical Helpdesk for further support in



case of uncertainty to complete the tasks or any other questions



· Responsible for the execution of the service visits (planned maintenance, callouts, service



needs and service repairs) respecting the schedule and time limit (callout), the quality



standards, the time allocation and the processes 



· Responsible to take immediate action on site in case high risk identification and to apply the



escalation procedure and ensure that the information is received by the relevant stakeholders



· Responsible for identifying service repair opportunities and if possible - execute them on site



immediately or by raising sales leads 



· Responsible for effectively planning the workload, in conjunction with his supervisor



· Responsible for accurate and real time back reporting of work performed and materials



consumed (at the equipment level) in order to ensure the accuracy of customer communication



and invoicing.



· Responsible for managing the proximity stock (shelving, inventory, stock transfer)



· Responsible for keeping the service tooling, van and instruments safe, maintained and in good



condition



· Contributes to the ongoing improvement of the products, the methods and the safety by



feedback to his supervisor and quality department



· Responsible for reporting possible near misses to his supervisor



Competence development



· Responsible for developing your competences through on-the-job training, learning from others



and attending proposed trainings (e-learning, class room, onsite etc.)



· Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or



Technical Help Desk



· Required to give training/coaching to persons nominated by the supervisor

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/17817934/j006-maintenance-technician-mexico/?utm_source=html

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