Maintenance Technician | RD-113

Maintenance Technician | RD-113

31 may

31 may



Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

• Accountable for equipment safety and performance

• Accountable for managing the site environment during service operations

• Accountable for identifying site risk,

and communicate them to his supervisor

• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety

• Accountable for the safe working environment

• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

• Responsible for effectively planning his workload, in conjunction with the service supervisor

• Accountable for raising sales lead to his supervisor

• Accountable for very precise and timely back reporting of the work done according to the process

• Responsible for submitting time sheets based on the execution

• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.

• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information

• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training

• May be required to give training/coaching to persons nominated by the supervisor

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