Hewlett Packard Enterprise
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession,
we call it a way of life.What you need to know about the job Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory.Responsibilities: Provide status to inquiries for assigned customer orders, providing timely updates in backlog tool.Responsible for driving all resolutions that prevent timely shipment of customer orders.Point of contact for customer escalations, responding to escalation with appropriate actions to resolve. Follow up as needed to ensure shipment was completed.Proper prioritization of orders as needed when escalation occurs.Manage tech direct ticket queue when assigned, providing best possible timely information.Ensure customer orders in SAP environment have no holds and are shippable by working with appropriate team.Work cross functionally with appropriate supply planners to improve supply dates and/or obtain lead time and latest supply information.Must partner with 3PL for prioritizing production orders or deliveries or cancellations if applicable.Maximize revenue for Aruba by adhering to SAB cut-off dates, getting delivery to 3PL for shipment as soon as supply is availableAbility to manage changing priorities.Education and Experience Required: Strong customer service/ and order order management experience.Typically 2-4 years of experience in a supply chain function.Knowledge and Skills: Demonstrated understanding of supply chain processes (plan, source, make deliver).Strong attention to details and accuracy.Strong written and verbal communication skills; mastery in English and local language.Ability to organize, plan and manage workload and prioritize effectively.Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation.High level of initiative and proactivity.Demonstrated business acumen and problem solving skills.Understanding of Material Requirements Planning (MRP) and ATP.Developed understanding of import/export regulatory requirements and compliance.Moderate level of knowledge of inventory analysis.Demonstrated leadership skills.We offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it?
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