Join a team recognized for leadership, innovation and diversity
The Customer Experience Professional is in charge of follow up all disputes with customers
Research. Review all dispute cases and analyze supporting documentation to understand root cause.
Resolution. Engage external customers and internal Customer Core Teams to address root cause of dispute and work to resolve invoice discrepancies.
Credit memo processing for accepted claims.
Notify the customer of the action taken and provide a copy of the required documentation to obtain agreement to pay or settle invoice discrepancy.
Identify underlying root cause for dispute,
documenting and escalating issues requiring system or process fixes.
Communicate any escalations or help required and document all steps taken to resolve disputes.
Once discrepancy is understood and resolved, document findings, assign Root Cause for the dispute and return dispute to Credit Analyst for Collection.
YOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience.
2+ years on Customer Service or Finance.
Strong Problem Solving, Analytical and Organizational skills.
Advanced English skills
WE VALUEA knowledge of principles and best practices in (customer service)
Goal oriented, with the ability to handle multiple tasks.
Strong written and verbal English skills.
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Location:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
Requisition Type:Standard Requisition
hace 19 horas
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