Cust Exp Professional - [GG-328]

Cust Exp Professional - [GG-328]

23 may
|
Empresa líder
|
Distrito Federal

23 may

Empresa líder

Distrito Federal

Descripción:



Join a team recognized for leadership, innovation and diversity



The Customer Experience Professional is in charge of follow up all disputes with customers

Key Responsibilities

Research. Review all dispute cases and analyze supporting documentation to understand root cause.

Resolution. Engage external customers and internal Customer Core Teams to address root cause of dispute and work to resolve invoice discrepancies.

Credit memo processing for accepted claims.

Notify the customer of the action taken and provide a copy of the required documentation to obtain agreement to pay or settle invoice discrepancy.

Identify underlying root cause for dispute,

documenting and escalating issues requiring system or process fixes.

Communicate any escalations or help required and document all steps taken to resolve disputes.

Once discrepancy is understood and resolved, document findings, assign Root Cause for the dispute and return dispute to Credit Analyst for Collection.



YOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience.

2+ years on Customer Service or Finance.

Strong Problem Solving, Analytical and Organizational skills.

Advanced English skills



WE VALUEA knowledge of principles and best practices in (customer service)

Goal oriented, with the ability to handle multiple tasks.

Strong written and verbal English skills.

Good team and communication skills

An ability to take initiative and work with limited direction

An ability to learn quickly

Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems



Additional Information



JOB ID:HRD119949

Category:Customer Experience

Location:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico

Relocation Tier:

Band:03

Referral Bonus:10000

Requisition Type:Standard Requisition

US Citizenship:

FLSA Statement:

FLSA CODE:Nonexempt



Nonexempt



Global (ALL)

hace 19 horas

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El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/17667191/cust-exp-professional-gg-328-distrito-federal/?utm_source=html

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