Technical Account Manager - Cdmx (N-974)

Technical Account Manager - Cdmx (N-974)

26 abr
|
Listopro
|
Cuauhtémoc

26 abr

Listopro

Cuauhtémoc

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Sobre esta posición:



We are looking for a Technical Account Manager in our offices in Mexico. The role will support our expansion and as a Technical Account Manager, you are in direct contact with our international customers, delivery channels and resellers (Point of Sales Vendors).



Your responsibilities:



-The customer needs are very important to you and you will be able to offer a truly service-oriented approach with the customer at the centre.



-Always aiming to provide an exceptional customer experience.



-You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential proposition can be used.



-You will manage multiple stakeholders, customers and projects in parallel.



-You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable.



-You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed.



-You will become familiar with our service processes and you will also support efforts to constantly develop and improve these internally and externally.



-You will quickly familiarize yourself with new and technically complex issues, always prioritizing.



-Once a customer is operational you will also plan further account follow ups with respect to quarterly goals, usage and where possible expanding footprint with the customer.



Requirements:



-University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a must have, proven relatable experience is also welcomed.



-You will have experience with G Suite.



-Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools.



-Knowledge of REST API’s, webhooks and token authentication is useful, hands on better.



-Previous experience, ideally technical experience with POS platforms would be beneficial.



-Ideally a proven track record of Technical Account Management or relevant experience.



-Experience within hospitality (food/retail), online marketing or/and e-commerce is preferred.



-A team player with great interpersonal and communication skills.



-Excellent time-management skills and problem-solving skills.



-Highly autonomous and self starter.



-You are open to new ideas and approaches.



-You are quick to think on your feet and will view issues and problems as opportunities.





- Requerimientos



- Educación mínima: Educación superior - Licenciatura

- Años de experiencia: 2

- Disponibilidad de viajar: No

- Disponibilidad de cambio de residencia: No

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/17303847/technical-account-manager-cdmx-n-974-cuauhtemoc/?utm_source=html

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