[SXS785] - Bilingual Customer Service Representative, - Spanish, English Remote

[SXS785] - Bilingual Customer Service Representative, - Spanish, English Remote

26 abr

26 abr



- We're hiring and are looking to connect with you to help us deliver exceptional customer experiences as a Bilingual Chat Customer Service Representative Spanish, English in Mexico City.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life

What You'll Be Doing:

Think of the time when you've gone to look at a service online and chose to interact with the website representative. That'll be you! Yes, that's right… You'll be supporting customers over email, chat, and phone. You'll answer questions, seeking to understand the need of the customer, and then close the deal.

As a TTEC Chat Representative, You'll Enjoy:

• Fun, talented and witty teammates

• The knowledgeable, encouraging, and present leadership

• Family-friendly environment

• Free-spirited, theme-based employee events

• Diverse and community-minded organization

• Fully paid training

• Support for those looking to continue their studies

• All law benefits including healthcare and insurance

• Up to $14000 mxn. monthly.

• Restaurant coupons for almost every food chain and establishments

• Career-growth and lots of learning opportunities for aspiring mind

• And yes… all the competitive pay opportunities and benefits you'd expect, visit our social media to share the experience.

On a typical day, you'll:

• Represent and help to build the business of the company

• Support customers over email, chat, and phone

• Interact with multiple customers at the same time

• Review, validate and update information

• Manage the operational process

• Collaborate closely with your team leads on process

• Communicate with internal departments

• Deliver an exceptional customer experience and set the groundwork for building long-term customer relationships

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:

• Experience supporting customers

• Advanced English and Spanish both written and spoken

• Outstanding live chat customer service etiquette

• Must be available to work weekends and evenings.

• High School graduate or equivalent.

• Internet> You need a connection of more than 20 Mbps.

• Ability to navigate through several web applications simultaneously (multitask extraordinarily)

• Competency using Microsoft Windows

Life at TTEC:

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion, and career potential, apply now! Follow us on social media!


Next Steps…

1. Click on the Apply Now button.

2. You've applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email and text for instructions.

3. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

- Requerimientos

- Educación mínima: Educación secundaria

- Idiomas: Inglés

- Edad: A partir de 18 años

- Disponibilidad de viajar: No

- Disponibilidad de cambio de residencia: No

- Personas con discapacidad: Sí

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