Customer Account Representative - [JS-0]

Customer Account Representative - [JS-0]

25 abr

25 abr



Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at Landis+Gyr website

The Customer Account Representative is responsible for acting as primary interface with customers, deployment teams, managed service programs, partners, distributors,

agents and sales department relative to the order management daily business as assigned.

In this role, the Customer Account Representative will:

- Receives, enters, and manages all orders for assigned customers in accordance with goberning contract terms as applicable.

- Track status of assigned customer orders from receipt through delivery and answer any direct inquires

- Communicates all order changes to assigned customer, partner, distributor, agent, or sales proactively

- Work daily with assigned distributors, agents, program teams and sales team to provide additional support as needed within the scope of responsabilities for the Order Management Team

- Provide back up support for other customer account representatives, as necessary

- Complete set up process for new customers and maintain customer master data as assigned

- Daily facilitation of customer support agreements

- Communicate and perform order management activities relative to customer RMAs

- Work to ensure positive relations with customers, partners, employees, and the public

- Supports and adheres to Company's core values

- Performs other duties or responsibilities as assigned or required

- Supports and adheres to Company's Code of Conduct and Ethics Policy

- Represents Company in a positive, professional manner when working with both internal and external customers

Required Skills:

- Excellent people skills and professional for customer communications

- Strong aptitude towards learning and understanding technical products and services. The ability to troubleshoot, problem solve and react promptly to customer requests

- Excellent organization and time management skills

- Excellent relationship building and management skills

- Travel available

- Bilingual

- Strong keyboard and computer skills including proficiency in MS Office applications

Required Experience:

- Bachelor's degree in business preferably or similar position

- 2 to 5 years of experience

- Experience with other entry systems, software/system conversion and providing customer support via phone is a plus

Meet us/About us

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.

Job Title: Customer Account Representative

Location: Reynosa, TAM, MX

Requisition ID: 4527

Date Posted: Apr 20, 2021

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