[R97] Information Technology Engineer

[R97] Information Technology Engineer

31 mar
|
Ossur México, S. De R. L. De C.V.
|
Tijuana

31 mar

Ossur México, S. De R. L. De C.V.

Tijuana

Descripción y detalle de las actividades

Information Technology Engineer, provides or function as level 1 support, manage all incoming tickets related to business applications; prioritize and troubleshoot system problems and issues, maintain help desk documentation, understand business applications in depth, assist in system upgrades, installations, and testing of the systems in collaboration with corporate team.



DUTIES AND RESPONSIBILITIES

Register all tasks and activities in remedy service desk software (including time).

Actively participate in department meetings and other team functions.

Participate in general meetings.

Analysis of business needs.

Understand strategic goals and develop requirement in accordance.



Establishes an overview of the requirements defined by the customer; with a deep understanding of the business, positively challenge and understand the business driver(s) for the solutions needed.

Contribute to the solution blueprint for the solution (addressing all high-level business requirements), reflecting a strong business understanding and knowledge.

Good understanding of the current solutions provided to support business capabilities, enabling the business consultant to provide good guidance on current solutions and needs for enhancing these.

Provide consultancy services to business, establishing business systems delivery as a trusted partner.

Take part in project and change implementation like testing and training.

Provide functional documentation of the solution based on the business requirements.

Provide insight and identify solutions to support business reporting and data analytics

Act as a contact point both towards the business and towards colleagues in IT within your area of responsibility.

Play an active role in knowledge sharing across business system delivery within own area of expertise.

When main activities are not performed, he might support on others related IT activities.

Knowledge sharing [obtain and distribute knowledge regarding new products and solutions].

Experiencia y requisitos

QUALIFICATION REQUIREMENTS

Education: Bachelor’s degree in computer science or related field.

Knowledge of the computer systems within particular scope of support (ERP Systems), functional application knowledge at the level 1 support.

Minimum 2+ years practical experience in an IT help desk environment.

Thorough undestanding of software life cycles, security strategies and restoring methodology.

Knowledge in agile methodology & ERP systems



Please contact José R Avila and send email to **********

Subject: Application Support Consultant

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