[JM-] | Customer Service

[JM-] | Customer Service

31 mar
|
North American Production Sharing De México S.A. De C.V.
|
Chihuahua

31 mar

North American Production Sharing De México S.A. De C.V.

Chihuahua

Descripción y detalle de las actividades

Essential Duties and Responsabilities:



Serves customer via phone and email by providing the following product and service requests:

Quoting

Entering samples requests

Entering product art layout requests and sending completed mock-up back to customer.

Checking order status

Answering product and services questions

Suggesting products that suits customs specification

Communicating with sales when customers request high quantity orders, custom or import product



Resolves product or services problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.

Educate customer on web site tools and resources

Provide customer with current promotions new product information, and specials.

Contributes and collaborate with sales learn to accomplish goals as needed.

Experiencia y requisitos

Education and Experience



Fluent in English, must be able to communicate clearly and professionally both over phone and through email.

English as first language preferred.

Experience with Microsoft: Word, Excel, Outlook email.

Strong active listening skills

Resolving conflict

Multi-tasking

Experience with Ticketing Systems is preferred

High school diploma or GED

Be able to use proper grammar in written communication

One year or more experience as a Customer Service

Customer Service centric

Eagerness to learn

Enthusiastic and positive attitude

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/16907364/jm-customer-service-chihuahua/?utm_source=html

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