Importante empresa del sector
San Luis Potosí
Manage the team of Warranty Engineers
Manage his team of engineers and technicians (recruitment, yearly reviews, meetings, missions, objectives)
Ensure that competency is at the required level, define the necessary qualifications, propose trainings and career evolutions
Responsible of his budget; build, propose and follow his budget
Responsible of the Efficiency Plan of his team
Implement Group standards (Processes, Methods & Tools). Participate to the improvement of these standards
Field return part analysis
Warranty return sample should be updated in the RED box and follow warranty part analysis procedure and respecting the timing commitment from Customer.
OEM, Dealer and End user interface.
Should able to interface with OEM quality and service team, Dealer and End user to support the warranty concern and to collect the field data. Able to present warranty status to customer.
Defining the warranty liability with Customer
Technically analyze the warranty part and present the % liability on the failure and get the agreement on warranty liability.
Statistical analysis of the customer warranty data and escalate any risk.
Statistically analysis the raw warranty data from customer and able to make conclusion on the data analysis and escalate any quality and cost risk.
Good Cross functional team communication.
Customer feedback and field analysis feedback should be able to communication different team in the organization and able to bring the solution from them.
1. Ensures the update and deployment of documents letter of the door, speed of resolution of the warranty, etc.
2. Ensure the implementation of containment actions, before 24 hours (QR) for new cases or recurrences.
3. Follow up on the implementation of content with PDCA leaders.
4. Follows the resolution speed indicator to comply with defined times for each stage in PUSH.
5. Provide support to leaders in the analysis of guarantees PDCAs.
6. Actively participate in guarantees for analysis and monitoring of a non-recurrence graph (door graph)
7. Provide a support analysis of pieces of guarantees received when necessary.
4. Follow up on the warranty resolution speed indicator to comply with defined times for each stage in
5. Provides support to leaders in the analysis of guarantee PDCAs.
6. Actively participates in QRQC guarantees for analysis and monitoring of non-recurrence chart (gate chart)
7. Provide support for analysis of pieces of collateral received when necessary.
Stop or prohibit jobs or activities that may generate unsafe acts or conditions or that generate an impact
significant or risk to the worker, the environment or its facilities.
It has the authority to prohibit and / or stop activities that could affect the product or its quality process.
Education: Engineering or bachelor degree afin
5 years in the field of Automotive warranty analysis.
Knowledge on Statistical analysis tools
Language: English Mandatory
hace 3 días
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