Posting DateMar 24, 2021
LocationMarriott Cancun Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP
BrandMarriott Hotels Resorts
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriottis part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM.
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Descripción: Somos una cadena de diversas marcas concesionados con los Hoteles Riu y presencia a nivel internacional. Ofrecemos nuestros servicios en más de 12 países en el mundo con la más alta [...]
Descripción: Posting Date Mar 24, 2021 Job Number 21026219 Job Category Spa Location Marriott Cancun Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexi [...]
- - Inglés avanzado - Licenciatura en turismo o afín - Conocimiento en tratamientos de spa - Atención a clientes - Control de agenda de servicios - Gusto por las ventas - Requ [...]
Somos una cadena de diversas marcas concesionados con los Hoteles Riu y presencia a nivel internacional.Ofrecemos nuestros servicios en ma´s de pai´ses en el mundo con la ma´s alta calidad y tecnol [...]