The Ops Support Associate 2 is an entry level position responsible for providing operations support services including but not limited to record documentation maintenance storage amp retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations Core Team Additionally the Ops Support Associate 2 serves as the liaison between operations staff relationship managers project managers custodians and clients The overall objective of this role is to provide day to day operations support in alignment with Citi operations support infrastructure and processes strong u Responsibilities u strong ul Identify analyze and solve key issues of assigned area and deliver supporting documents to corresponding areas li Assist with the management of various reports including business reporting monthly operating report and business scorecard and provide constant and clear communication regarding local policies and processes li Assist in the execution and monitoring of processes and data ensuring efficiency and client satisfaction li Organize develop and maintain Continuity of Business Resolution planning and Business Review Templates li Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes li Monitor requirements related to compliance with Corporate Policies li Monitor and implement corrective actions derived from MCA reviews and other control entities li Conduct administration activities for collections including maintaining applications providing support to collections administration systems and implementing global and local projects in the collection process li Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics li Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency li ul strong u Qualifications u strong ul 2 5 years of relevant experience li Proficient in Microsoft Office li Consistently demonstrates clear and concise written and verbal communication skills li Ability to work in fast pace and changing environment li Ability to analyze data and solve problems li Proven organizational and time management skills li ul strong u Education u strong ul Bachelors degree University degree or equivalent experience li ul This job description provides a high level review of the types of work performed Other job related duties may be assigned as required Habilidades t eacute cnicas Competencias que debe tener el candidato ul Trabajo en equipo y excelente actitud li Agilidad y dominio para el registro en los sistemas li Buena comunicaci oacute n oral y escrita para la elaboraci oacute n de las cartas respuestas con el regulador li Capacidad de An aacute lisis li Trabajo bajo Presi oacute n li Orientaci oacute n a resultados y cumplimiento de politicas y procedimientes li Ser responsable y comprometido con la ejecuci oacute n de su trabajo li Excelente adaptaci oacute n al cambio li ul strong Job Family Group strong Operations Core strong Job Family strong Operations Support strong Time Type strong Full time Citi is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries quot Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review strong Accessibility at Citi strong View the quot strong EEO is the Law strong quot poster View the strong EEO is the Law Supplement strong View the strong EEO Policy Statement strong View the strong Pay Transparency Posting strong
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1 of the five Service Centers worldwide is based in Mexico with +1395 employees & +50 countries' scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings [...]